Complaint

Data for the month ending October 2024:
Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

Requirement under 19(3) of Securities and Exchange Board of  India (investment advisers) regulations 2013 for last and current financial  year      
Sr No   Financial Year     Compliance  Audit Status             Remarks,  if any    
1             Fy 2023-24             Conducted      
2             FY 2022-23             Conducted  

Trend of monthly disposal of complaints

*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.

Trend of annual disposal of complaints

*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.

Trend of annual audit compliance requirement for last 3 years

Investor Charter in respect of Investment Adviser (IA)

A. Vision and Mission Statements for investors

  • Vision
    Invest with knowledge & safety.
  • Mission
    Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Investment Adviser with respect to the investors

  • To enter into an agreement with the client providing all details including fee details, aspect of Conflict of interest disclosure and maintaining confidentiality of information.
  • To do a proper and unbiased risk – profiling and suitability assessment of the client.
  • To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
  • To conduct audit annually.
  • To disclose the status of complaints in its website.
  • To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local Office details in its website.
  • To employ only qualified and certified employees.
  • To deal with clients only from official number
  • To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.

C. Details of services provided to investors (No Indicative Timelines)

  • Onboarding of Clients
    Sharing of agreement copyCompleting KYC of clients
  • Disclosure to Clients
    To  provide  full  disclosure  about  its  business,  affiliations, compensation  in the agreement.
    To not access client’s accounts or holdings for offering advice.
    To disclose the risk profile to the client.
  • To provide investment advice to the client based on the risk-profiling ofthe clients and suitability of the client.

D. Details of grievance redressal mechanism and how to access it

  • In case of any grievance / complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 30 days.
  • If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s 'SCORES' portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
  • With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.

E. Expectations from the investors (Responsibilities of investors)

Do’s
  • Always deal with SEBI registered Investment Advisers.
  • Ensure that the Investment Adviser has a valid registration certificate.
  • Check for SEBI registration number.
    Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website in the following link: https://www.sebi.gov.in/
  • Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and  maintain duly signed receipts mentioning the details of your payments.
  • Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis ofyour   risk   profiling   and  take  into  account  available  investmentalternatives.
  • Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.
  • Assess the risk–return profile of the investment as well as the liquidity and safety aspects before making investments.
  • Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.
  • Be vigilant in your transactions.
  • Approach the appropriate authorities for redressal of your doubts / grievances.
  • Inform SEBI about Investment Advisers offering assured or guaranteed returns.
Don'ts
  • Don’t fall for stock tips offered under the pretext of investment advice.
  • Do not provide funds for investment to the Investment Adviser.
  • Don’t fall for the promise of indicative or exorbitant or assured returns by the Investment  Advisers. Don’t let greed overcome rational investment decisions.
  • Don’t fall prey to luring advertisements or market rumors.
  • Avoid doing transactions only on the basis  of  phone  calls  or messages  from any Investment adviser or its representatives.
  • Don’t take decisions just because of  repeated messages and  calls by Investment Advisers.
  • Do  not fall prey  to  limited  period  discount  or  other  incentive,  gifts,  etc.offered  by Investment advisers.
  • Don’t rush into making  investments that do  not matchyour risk taking appetite and investment goals.
  • Do  not  share  login  credential  and  password  of  your  trading  and  demataccounts with the Investment Adviser.

Grievance Redressal

For any complaints/ Grievances, you could contact-
Mr. Saumya Shah, Principal Officer, Plutonomic Savtech Pvt. Ltd.
Email ID: Info@tarrakki.com
Office: +91 7573059595
Address: 801, Sapphire complex, Nr. Cargo motors, Opp- Ratnam, CG road, Ahmedabad-380006
SEBI Contact details: SEBI Bhavan, Western Regional Office,Panchvati 1st Lane, Gulbai Tekra Road,Ahmedabad - 380006, Gujarat
Email: sebiwro@sebi.gov.in
Tel: 079 2658363335
If your problem remains unresolved, after coming to us, you may also go through & use the following too for complaints/ grievances - SEBI Complaints Redress System (SCORES).